Policies / FAQ / Contact Us
Have a question? Your answer may be listed here. If you need to contact us, please click on the link at the bottom of the page.
CANDLES AND TARTS
Yes! Our candles are made from soy wax (from beans grown in the US), natural fragrances infused with essential oils, and natural coloring. We use a paper cored wick (lead-free) and hand pour the candles into reusable or recyclable glass jars. The soy wax burns more cleanly and allows for super easy cleanup (that you don’t have with petroleum based paraffin).
Our candles are 8 oz. The jar measures 4 inches tall and 3 inches in diameter. Don’t let the slight size fool you: Our candles have a great burn life and the scent throw is fantastic.
Yes! We use natural fragrances infused with essential oils. Our fragrances are non-toxic, paraben free, and phthalate free.
Tarts are blocks of wax divided into cubes in a clamshell container. We make them with the exact same wax as the candles so the scents of the candles and tarts are identical. Since they don’t have wicks, they’re perfect for use in places where you can’t/don’t want a flame, like a dorm, apartment, office, or around children and pets.
Our tarts are 3 oz. blocks of wax and have a great scent life!
You’ll need a wax warmer and you can find these at most home goods stores, including Target, Walmart, and Amazon. Simply pop out a cube or two (depending on your scent strength preference) and place it in the dish. Turn on your warmer and melt away! TIP: We recommend only melting for a couple of hours to get the longest lasting scent and a single tart pack can last 65 hours or more depending on how long you melt each time!
At this time, no. Our tea light sample packs are pre-set due to the labeling.
Glad you asked! Always leave the wick long (as is) for the first burn and be sure to burn long enough for the melted wax to reach the sides of the jar. This ensures a complete and even burn all the way down. Wax has a memory and will never burn properly if not allowed to burn long enough each time you burn. For every subsequent burn, always trim the wick down to ¼” and again, be sure to let the candle burn long enough.
We cycle out new scents every month or so in addition to our core collection. If there’s a seasonal candle that you’re looking for and you don’t see it, just ask! There’s a good chance we have one or two of them on the shelves looking for a good home!
Yes! Each candle listing here at spireside.com contains a description that includes the prevalent scent notes. We do not include the actual scents (for proprietary reasons) but rather describe the scents to give you an idea of what you’ll smell in the candle.
Please keep in mind that these candles and tarts are novelty items that are artistically created based on my personal interpretation of a particular inspiration. This may or may not agree with your interpretation of the original inspiration for the scents. Scents are personal and subjective and we ask that you keep that in mind when purchasing and leaving reviews. Of course, if you don’t like it, please see our Returns/Exchanges Policy info.
Although our candles are available online all year, we do open our Johns Island studio for appointments during the slower summer months for you to smell and buy in person! Please contact us at firstname.lastname@example.org if you’ll be in the Charleston area and you’d like to stop by!
Our current turnaround time is 2-3 business days before your order ships, but it is often much sooner. If the turnaround time is extended (if we are away on business, etc.), we will always post that on the website.
If you need your order by a certain date or have other instructions, requests, or questions related to your order, please be sure to send us a message at email@example.com with your information in addition to leaving a note with your order.
Yes! If you are staying at a Disney or Universal resort, we are happy to ship your order so that it arrives during your stay! Please leave us a note at checkout stating the resort and the dates of your stay. From there, simply include the address of the resort for the shipping address. Be sure to include “Hold for Guest Arrival” in the shipping address after your name. Please place the order within 2 weeks of your stay so that we can be sure to ship at the appropriate time (and to ensure that we are not out of town ourselves!).
No, we can only to ship to 1 address per order. If you’d like to ship to another address, please place another order. If your combined order would warrant you free shipping ($50+ after discounts: for example, you order 4 candles and have 2 of them shipped somewhere else), we are happy to ship to one of the addresses for free and we can refund the shipping after you order. If you are splitting an order, please leave a note with one order including the order number of the other order so that we can keep track of them.
Sure! We are happy to include a short note (around 10 words) for you, free of charge! Just leave us the message in the Notes to Seller section when you checkout and we'll take care of it. Always be sure to include your name so the recipient knows who the gift is from.
All of our products are wrapped in tissue paper and carefully placed in the box/envelope with an information insert for the recipient. We never include prices or an invoice!
Yes! Please register for a rewards account and start earning discounts! There are all sorts of ways to earn points and they add up super fast! Since we implemented our rewards, we no longer offer set discounts on multiple candle purchases.
Select the rewards you’d like to redeem from the Rewards Tab on the Spireside.com website. From there, you’ll receive an email with your discount code. Be sure to copy and paste the entire box when applying your rewards at checkout (including the “Rewards” part at the beginning and the number at the end).
The system will only allow one discount at a time so if you are entering a discount code or a sale code, you will not be able to also redeem rewards. The good news is that you keep earning rewards for every sale, even those with discounts!
Yes! The free shipping applies on orders of $50+ after discounts so if you are using a discount or reward code, be sure that your total equals $50 after you’ve applied them. The free shipping should then apply automatically. If it doesn’t, contact us at firstname.lastname@example.org and we’ll look into it for you and refund the shipping if necessary.
We understand that not every scent is for everyone and we are happy to accept returns and exchanges for unused/unlit candles and tarts in their original condition within 7 days of date of receipt (Under no circumstances can we accept returns or exchanges after 90 days). We do not accept returns for tea light sample packs. Please send them back to us at: Spireside, P.O. Box 1393, Johns Island, SC 29457. Please send via insured mail in the event of breakage (the items must be received in their original condition to qualify). Be sure to include your full order name and order number with your package. For exchanges - As soon as we receive the item(s) back, we will contact you about arranging return shipping for your new items. If you add to the order to the point that you will receive free shipping ($50+ after discounts), we are happy to drop the new items into that without incurring additional shipping! For returns - As soon as we receive the item(s) back, we will issue a refund minus the original shipping fees as those have already been paid to USPS. If you are returning candles or tarts for which you received free shipping, you will be refunded the cost of the item(s), minus an origination shipping charge of $9 per box shipped. If you would like to return any or all of your items and did pay shipping in the original order, there will also be a 15% restocking fee deducted from your refund.
All orders ship via USPS Priority Mail, unless otherwise specified. Unfortunately, we cannot ship via UPS or FedEx so if you have issues receiving mail from USPS, please contact us before placing an order. **Please be sure to ship to an address where someone can receive the order and bring it inside out of the heat/sun/mailbox. Soy is notorious for softening and melting when left outside and we are not responsible for orders that melt.**
Yes! We ship worldwide! We even have discounts built in for orders over $50 after discounts and orders over $100 after discounts! Please add whatever you’d like to your cart and the system will calculate the shipping for you.
Yes! We will ship anywhere that USPS will deliver!
Unfortunately, as soon as we deliver to USPS for delivery to you, it is completely out of our hands and out of our control. At this point, the most appropriate and helpful source of information is your tracking number (included in your shipping confirmation that we will send you when your order ships) and your local USPS branch office. Please contact your local USPS branch and give them the tracking number for more information. If an order is marked as "Delivered" but you have not received it, please follow these steps: 1. Verify the shipping address is correct. 2. Check with anyone who may have picked up the package (roommate, family member, neighbor, etc.). 3. Call or take the tracking number to your local USPS branch for more information. Spireside is not responsible for packages that have been stolen or otherwise lost. If it has been marked as "Delivered," we cannot file an insurance claim as USPS deems their responsibility completed at this point.
If your order is delayed past its ESTIMATED arrival date, please contact USPS with your tracking number as that is also out of our control. *We do apologize, but we are not responsible for errors made by USPS.
Please verify that your shipping address is correct before placing your order. If you have entered an incorrect address, you are responsible for additional postage required for us to resend it. Also, the buyer is responsible for postage to resend packages that have been returned to us for any other reason. *If items are returned to us and you elect not to cover the return shipping to you, we are happy to refund the cost of the items but not the original shipping fees (as we have already paid those to USPS).
Yes! We love weddings, graduations, anniversaries…any time you need candles in bulk, let us know! Please send us your information to email@example.com and we’ll be sure to contact you about discussing the details!
The free shipping (in the US) applies to orders of $50+ after discounts so if your post-discount total is over $50, it should apply automatically once you go through the checkout process. If it doesn’t, we are happy to issue a shipping refund after you order. Just send us an email at firstname.lastname@example.org with your full name and order number and we’ll take care of it for you.
Please always open your packages asap to ensure the candles all arrived safely. If they did not, please send us a photo of the breakage to email@example.com along with your full name and order number and we’re happy to send a replacement. Please be careful discarding the glass!
We use the maximum amount of high quality fragrance oil that the wax will allow but we understand that everyone’s sense of smell is different. Please keep in mind that soy will never have the scent throw that synthetic (unnatural) paraffin has but we have specially formulated our candles to give paraffin a run for its money in the scent department! Be sure to burn your candles away from drafts, air conditioning vents, and fans. Always allow the candle’s scent to fully “bloom” before making a judgment. This can take up to an hour on certain scents. If you still can’t smell it, leave the room and come back in a while after your nose has had a chance to readjust (sometimes we become “nose blind” when we’re in a space for too long).
Don't see an answer to your question? Click here to contact us.